About the Product
Are all the products handmade?
Yes, every piece is handcrafted and a one-of-a-kind work of art
How can I find out who made the product?
Every piece from NOOB ceramic is made by a "NOOBtist". You can learn more about each NOOBtist in the collection section
Since it's ceramic, I'm worried it might break. Is it safe?
While no ceramic piece is completely unbreakable, our products don't break easily unless they're dropped or subjected to strong impact. However, please always handle them with care.
How can I tell if a product is damaged?
Each piece at NOOB ceramic is made by a beginner ceramic artist - a NOOBtist. This means that the finish may not be perfect, but this does not indicate that the product is damaged. Please carefully check the detailed product photos before making a purchase.
Can I buy more than one of the same product?
Each piece is truly one of a kind. While you can buy different items, you cannot purchase multiples of the same design.
Do the product names, prices, and order numbers have specific meaning?
Yes, the order reflects the sequence in which each NOOBtist created the work, and the price is also based on that. The product names are personally given by the NOOBtists themselves.
About Orders
Can I change the product after placing an order?
In principle, changes are not possible, but they can be made before shipment if you contact us and if the other product if possible.
Please contact customer service for details. Note that changes are not possible once shipping has started.
I'm having trouble with the payment process or placing an order
It might be a system error. If the issue persists, please contact us via email.
Our service team will get in touch to resolve the problem.
Are there any discounts for bundle purchases?
We are in the process of creating a bundle purchase section.
But always welcome that you can contact us via our email for the bundle purchase before we build up!
About Shipping
Is the product price inclusive of shipping costs?
No, the product price does not include shipping costs.
The final shipping cost will be calculated based on the address you provide during checkout.
How are shipping costs determined, and approximately how much are they?
All our products are shipped from Berlin, Germany. Shipping costs are transparently calculated according to DHL's international shipping rates.
But for the short information, as a token of our appreciation, shipping is free for orders over 5 kilograms.
Your exact shipping cost can be seen when you check out.
Please also check the details on the shipping policy page, which vary based on the destination country and quantity.
The shipping fee is too expensive. Why is that?
Currently, as we are in the process of setting up our website, shipping will unavoidably be carried out through individual DHL shipments. We apologize for any inconvenience this may cause.
We will continue to strive for cost-saving measures in shipping, and once these are implemented, we will notify you through announcements. Thank you for your understanding and support.
How long does shipping take?
All our products are shipped from Berlin, Germany. Delivery times may vary depending on the destination.
Within Germany, it takes 1-3 days, within the EU 3-5 days, and other regions can take 10-20 days.
Once shipping starts, you will receive a tracing number to monitor your shipment.
Is there a high risk of damage during shipping?
We always mark packages with "Fragile" stickers and include product descriptions to minimize damage during shipping.
Consequently, the damage rate during shipping is less than 1%.
However, if you receive a damaged product, please contact customer service immediately.
After Shipping
I want to post a product review!
We are currently setting up a review page. In the meantime, if you tag @noobceramic on Instagram with your product review, we will send you a discount coupon as a thank you.
Your participation is greatly appreciated!
I want to exchange or refund a product
NOOB ceramic's exchange and refund policy allows for returns within 30 days of receiving the product.
For simple changes of mind, the customer is responsible for return shipping costs.
In the case of product defects, exchanges and refunds will be processed with free return shipping.
Please refer to our Return Policy for more details.
